Frequently Asked Questions
Have questions? We’re here to help
Shipping & Delivery
What are the shipping charges?
We offer free shipping on all the orders.
How soon do you ship the order?
We ship orders from Monday to Friday, excluding holidays. Typically, most orders are shipped within 1 to 3 days.
Do you provide international shipping?
Currently, we only ship within the United States. We hope to offer international shipping in the future.
What is the estimated delivery time?
Please allow 1 to 3 business days for order processing, with an additional transit time of 3-7 working days.
Where is my tracking number?
Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and location of your package in real-time.
What is your shipping policy?
Kindly review our Shipping Policy by clicking on the following link Shipping Policy
Orders
How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order. We can change your delivery details, name, email and phone number.
How can I cancel my order?
You must contact us within 12 hours. We can't cancel your order once it has already been shipped.
Who do I contact for order related issues?
If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@irrenic.com. Alternatively, you can reach out to us using Contact Us form.
Returns
What is your return policy?
We offer a hassle-free return within 30 days of receiving your order. For hygiene reasons, certain items in our store, such as soaps and serums are non-returnable. We appreciate your understanding in this matter as we prioritize the health and safety of our customers. We encourage you to carefully review product details before making your purchase. If you have any questions about our return policy or the return eligibility of a specific item, please don't hesitate to contact us. Kindly review our Return and Refund Policy by clicking on the following link Return and Refunds
How do I initiate a return?
To initiate a return, please reach out to us at support@irrenic.com
What if my item is damaged or defective?
If your item is damaged or defective, please contact us at support@irrenic.com. we will send you a replacement free of charge.
If we still haven't managed to answer your question please feel free to contact us at support@irrenic.com. Our team will respond to you within one business day. You can also submit your queries at Contact Us