Shipping policy
At Irrenic, we understand the importance of timely and secure delivery of your purchased items. Below, you'll find our comprehensive shipping policy for a seamless shopping experience.
- Shipping Locations
We offer shipping services to addresses within the United States. Unfortunately, we do not ship to international destinations.
- Processing Time
Orders are typically processed within 1 to 3 business days. Business days exclude weekends and public holidays.
- Estimated Delivery Time
Estimated delivery times vary based on your location. Standard delivery within the United States generally takes between 3 to 7 business days. Business days exclude weekends and public holidays. Deliveries are usually scheduled from Monday to Friday between 8:00 am to 6:30 pm.
- Shipping Costs
We offer free shipping on all the orders.
- Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and location of your package in real-time. If you can’t find your tracking number, please get in touch with us at support@irrenic.com.
- Delivery Confirmation
Upon delivery, please ensure someone is available to receive the package and inspect it for any damage or discrepancies. If issues arise, contact our customer support team at support@irrenic.com within 48 hours of receiving your order.
- Delays and Exceptions
While we strive to meet estimated delivery times, unforeseen circumstances may cause exceptions. We will keep you informed of any delays and work towards a resolution.
- Missing Items
In the rare event that an item is missing from your order, please follow these steps:
- Contact our customer support team at support@irrenic.com within 48 hours of receiving your order.
- Provide your order number and a clear description of the missing item.
- Our team will investigate the matter and work swiftly to resolve the issue.
- Contact Us
If you have questions or concerns, please contact our customer support team at support@irrenic.com. We work from Monday through Friday between 8 AM to 5 PM EST. We will get back to you within one business day. Alternatively, you can also submit your queries at Contact Us.
Thank you for choosing Irrenic. We appreciate your trust and are committed to providing a reliable and efficient shipping experience for your purchases.